Policlinic House opened in 2014 with six consulting rooms and one rule: an Ayurvedic practitioner and a general physician treating the same person should be able to read each other's notes. Everything since — the therapy wing, the laboratory, the dietetics service — grew around that.

Today the clinic runs across two floors with an in-house laboratory and four dedicated Panchakarma therapy rooms. Around 120 patients come through each day, and daily bookings are capped per clinician so consultations are not cut short.

We are careful about what we claim. Some conditions respond well to combined care, some are better referred on, and we would rather tell you which is which at the first visit than after the fourth.

I trained in Ayurveda in a decade when patients were often asked to choose a side. They would take a prescription from one clinic and a preparation from another, and neither practitioner knew what the other had written. The person in the middle carried the risk.

Policlinic House exists to remove that gap. Our physicians sit on the same floor, review difficult cases together on Sunday mornings, and write into one file. Where classical Ayurvedic treatment is the better route, we take it. Where it is not, we say so plainly and refer you onward.

What I ask of our team is simple: explain the plan until it is understood, keep the promise small enough to keep, and treat the person in front of you as someone with a life to get back to.

Bimal Raj Sharma